The most important aspect of these conversations are that they are Two-Way dialogues. When you want people to understand something—an idea, instruction, or goal—you also need to listen to what they have to say about how they could implement it in their day-to-day work. A dialogue includes explanations, questions, and yes-but’s, and the purpose is to get a full view of how to make something happen, including making any necessary changes or updates, and who will work to accomplish it. The idea is to get useful feedback, and to discover where any new resources are needed and where any new results will be delivered.
Understanding Conversations (12 min, 05 sec)
Understanding Conversations are key to getting people involved and engaged in the things that need to be accomplished. This video examines the appropriate use of Understanding Conversations and how to avoid the “trap of understanding”.
The Action Trap of Understanding (8 min, 51 sec)
In this video, Jeffrey explains the action trap of understanding.