We’ve received a wave of inquiries about practicing productive communication techniques to resolve workplace problems. Since last week’s post of Step #1 in a 6-step process used by Rodd, a former client (see Step#1 blogpost), it seems people recognize the need to repair a “fractured organization”. The idea of using 4 distinct kinds of conversation to get a group on track might be catching on – perhaps my retirement years will be well spent letting people know about this!
Rodd’s first introduction to using productive communication was the free Personal Communication Assessment – only 20 questions – to see how his own skills stacked up in this area. He got prompt feedback on his answers, showing him his strengths and his weaknesses. Then, he kept exploring by taking the free Workplace Communication Assessment – this time, 56 questions. Again, he got immediate feedback on 8 types of workplace problems in StateOrg (our name for his organization). The report validated what Rodd saw as the biggest problem: a lack of accountability. Even better, it gave him a recipe for how to use all four productive conversations to solve that problem.
First, though, Rodd thought about having all his staff take one of the Group Assessments so he could get an even stronger validation on that “biggest workplace problem”. He only had to decide which Group Assessment he should get:
Rodd thought if everyone recognized that there was a “lack of accountability”, they would surely work together to solve it. He also felt that getting feedback from everyone in all five regions would be a good way for them to experience themselves as part of one organization instead of five separate outposts. He was right about that part.
You can see the links to all six chapters of “The Case Study” on the Group Assessments page of the site. The story of Rodd’s second step is here, including the ideas he had for how to put the Consultant’s Workplace Assessment to good use in having his five-regions work together in a more coordinated way. (For a little more on the mess he was dealing with, see Step#1 blogpost.)