Here’s a question I just saw on the internet: “What do you think causes a company to not want to change its current HR policies or platforms?” It opened a discussion on why companies “resist” change. Is it price or convenience? One person said, “If it saves my company time, or money, or both, then we should do it. Period.”
Comments mentioned psychology (fear of the unknown), and physics (the power of inertia), and general criticism (greed, laziness, low self-esteem).
But those explanations presume that changing HR policies or platforms will not rock the boat of the larger organization in unforeseen ways. However simple a change may seem, it helps to remember that everything in an organization is connected to almost everything else, either directly or indirectly: no change is isolated. When planning a change, there is a simple checklist to consider.
- Affected Network. Identify all the groups and processes that will be touched in any way, by each of the outgoing-old processes and requirements and each of the incoming-new processes and requirements. (A comprehensive list, please).
- Feedback. What input and feedback has been obtained from each of these groups regarding the proposed changes, i.e., the outgoing and incoming processes and requirements? (You did talk – and listen – to each of those groups in Step 1, right?)
- Updated Change Plan. When will the Final Change Plan be published and released to each of the groups involved? (The “Final Change Plan”, of course, includes the adjustments made to the original change proposal based on the feedback you acquired in Step 1).
- Change Support. Who are the individuals and groups that will be accountable for providing support and assistance for everyone in the affected network? (This “change assistance team” will be on the ground and out front for a little while).
- Debrief. When is the scheduled post-change-debrief with each element in the affected network? (You want to know how it went – and collect some “lessons learned” – so you can make future changes go smoothly).
It seems like a lot, but paying attention to change as a network phenomenon adds a lot of intelligence to the change process. Resistance melts in the face of the opportunity to add to the dialogue about what is going to happen and why it will be beneficial. People contribute ideas, of course, but more importantly they provide information that was never anticipated by the change planners. That’s because the people who have to live with the change know more about what is happening in their unit or department than the change planners, who may not have known which boats will be rocked by their good ideas.
Organizations are networks of accountabilities and processes. Nobody sees them all without investing some attention. You can make it easy for people to participate effectively in the change – both in shaping it and adapting to it. You’ll find it is well worth the effort.