To achieve greatness, start where you are, use what you have, do what you can.
~ Arthur Ashe, professional tennis player and recipient of the Presidential Medal of Freedom.
Developed and used with thousands of executives, managers, and MBA students, these assessments can help you see where and how to improve specific communication practices for greater productivity and effectiveness. Many people find it useful to revisit the assessments as a way of marking their progress.
The Workplace Communication Assessment consists of 56 statements that describe a range of situations that are likely to compromise people’s effectiveness. The survey allows you to identify which workplace issues you observe most frequently. You will receive feedback on the workplace situations you see most often, as well as recommendations for altering communication to reduce or eliminate the three most frequent problem areas. Workplace issues are grouped into 8 categories:
- Lateness – People are waiting for work results or for people to show up;
- Poor work quality – Work is incomplete, inaccurate, or not well done;
- Difficult people – Some people are consistently hard to work with;
- Lack of teamwork – People are not working together or not helping each other;
- Poor planning and workload overwhelm – There is too much work and/or too little time to do it;
- Insufficient resources and support – People don’t have what’s needed to do the work properly;
- Lack of accountability – People don’t “own” their jobs and agreements; and
- Incomplete conversations – Problems and projects linger without resolution.
The (subscription) Group Communication Assessment is the same survey as the Workplace Communication Assessment outlined above, but in a format that allows you to see the totals for responses from a group. This comes in three types of subscription, especially useful for: Managers who want to see which aspects of their department or team’s communication can most readily be improved; for Consultants to scan multiple client organizations or groups to discover where certain types of workplace problems are occurring and where communications can be upgraded (or other solutions applied); and for Organization Analysts who want a simple yet reliable diagnostic to locate and resolve organizational issues in multiple sub-groups – up to 9 Departments or Locations, and up to 3 Levels or Types of staff.
Individual survey responses for the Group Communication Assessment are added in to those of the overall organization, and, for the Organization Analyst subscription, their unique Department and staff Level as well. All of these subscriptions preserve the confidentiality of individual responses while allowing you to see the specific kinds of problems observed by different groups and areas in your organization. You will see what they say are their biggest communication challenges and receive recommendations on how to impact the most frequently occurring issues.
You can purchase a private URL linking you and your group members to a Group Communication Assessment that allows you to see the frequency of specific workplace issues and categories, where they are located, and recommendations for communication practices that will reduce or eliminate the most frequently occurring problem situations in each area.
If you would like to speak with someone about any of the Group Assessments, please provide days and times when you are available for a phone conversation. If outside the United States, please provide your Skype id. Thank you!