An Introduction to More Effective Communication (16 min, 39 sec)
An introduction to the barriers and challenges that limit our success at work and to the four productive conversations that can reduce and remove these barriers.
Understanding Conversations (12 min, 05 sec)
Understanding Conversations are key to getting people involved and engaged in the things that need to be accomplished. This video examines the appropriate use of Understanding Conversations and how to avoid the “trap of understanding”.
The Action Trap of Understanding (8 min, 51 sec)
In this video, Jeffrey explains the action trap of understanding.