Any time you report on the status of a project, follow-up on a request or promise, or tell people that a job is complete, you are having a Closure Conversation. These are the conversations that complete the past by closing out some piece of business, and they build credibility, accountability, and good relationships.
Closure Conversations (12 min, 59 sec)
Building trust, accountability, and strong working relationships are key to success at work. Closure Conversations are key to obtaining each of these outcomes.
The Four A’s of Closure Conversations (7 min, 9 sec)
Jeffrey talks with the executives in an executive education program about Closure Conversations and the four elements (the Four A’s) that comprise them. (7 min, 9 sec). While similar to the previous Closure Conversations video, the approach to the material is somewhat different. It’s a good refresher.
Amend Broken Agreements (11 min, 5 sec)
Jeffrey talks with a group of managers in an executive education program about broken agreements, their impact, and amending them using Closure Conversations. (11 min, 5 sec)
Apologies (9 min, 55 sec)
Jeffrey talks with the managers and executives of COSI about using apologies in Closure Conversations and some of the issues involved. (9 min, 55 sec).
Revoking Promises (3 min, 55 sec)
Jeffrey talks with the managers and executives of COSI about revoking promises as a part of Closure Conversations. (3 min, 55 sec).