A case study shows how one manager used communication assessments to see the problems in his regional offices. Five offices in five cities, no two working in the same way. He started by looking at his own communication habits.
About Laurie Ford
This author has yet to write their bio.
Meanwhile lets just say that we are proud Laurie Ford contributed a whooping 204 entries.
What makes a good worker? Here is a collection of criteria from seven different types of organization, where Supervisors – not Managers – defined four levels of employees.
Don’t look for accountability in a person. Create the structures and agreements that support a shared understanding of Who is responsible for producing What results and When those results are due. Then establish regular meetings to update the status of those agreements and modify them as needed.
What is “performance management”? Tracking how many hours people are at work? Or tracking the results they produce? Hmmm. It’s easier to watch the clock than do the real work of managing performance.
Evaluating leaders for their “people skills” is not the same as evaluating their effectiveness. Being effective is not a personality thing.
We often make leadership sound like a lofty and desirable role, while making management sound useless and misdirected. Maybe we should think again.
Sometimes we are so sure we know what other people need and want that we don’t talk with them about it. We just go ahead and give them our solution, then wonder why they don’t appreciate it.
We used to think people should “just do their jobs”. That day is pretty much gone. Now that we need to reinvent the job – often, and sometimes every day – we’d better get really good at productive communication.
The US president has reduced the White House press briefings to once a month, and those conversations could go to zero soon. An article about the Die-out of Press Briefings says Trump told his Press Secretary not to bother with briefings anymore. That’s a mistake. I remember when my boss, in a job I held […]
Dear Manager/Supervisor: Want to find out what your people say are the biggest problems they have in getting their jobs done properly? Here’s how.