Shawna has been a senior manager in a state government agency for years, and confessed that the people in her department seem to ignore many of their assignments and her requests for them to produce results. “In fact, it seems like they don’t even hear me.” She was right: they weren’t listening. “They don’t take […]
About Laurie Ford
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Entries by Laurie Ford
The instructor explained that a “Closure Conversation” is when you talk with someone to complete what happened in the past. “Just because you don’t like someone is no reason to be ineffective with them,” he said. “It’s like erasing a blackboard – you take all the old issues out of play and make room in […]
Two people this week have complained to me about someone else’s failure to do something. One was Dan, a mid-level manager, who felt that another mid-level manager should have informed him of a decision she made. “She should have known it would create problems for our service team”, he said. “Why didn’t she call me to […]
I took my ideas about an online conversation for “Management is Missing” into several meetings over coffee and lunch in the past 10 days. I had lunch with a man who develops websites: he liked the Performance Circle idea, and we sketched out some thoughts on how to have the kind of interactive discussion I’m […]
I led a program recently for project managers and saw their biggest challenge is that most people don’t see the “bigger picture” when they are at work on a project – or any work assignment, for that matter. Most of us tend to focus on what’s in front of us (the desktop, both computer and […]