I have been reading about organization assessments lately. There are a LOT of tools, techniques and reasons for doing an assessment! Most of them focus on figuring out the people – their values, styles, or readiness for change, and the culture their behaviors reflect.
So I thought I would toss another kind of assessment into that basket: https://usingthefourconversations.com/overview-2.
This one doesn’t study the people. It studies the situations the people observe when they are at work. There are 56 statements of situations that commonly arise – to varying degrees – in most organizations. The assessment asks only 1 question: How often do you see each situation where you work? Never = 1, Rarely = 2, Sometimes = 3, Usually = 4, Always = 5.
Those 56 situations reveal 8 distinct types of workplace problems:
- Poor work quality
- Difficult people
- Lack of teamwork
- Poor planning and workload overwhelm
- Insufficient resources and support
- Lack of accountability
- Incomplete conversations
At the end of the assessment, your workplace gets a score. You will find out which of those 8 workplace problems your people are seeing on a regular basis, including the specific situations they notice. Good to know, right?
You’ll also get recommendations on how to upgrade the communication habits in your workplace to resolve those problems. And, if you use the Manager’s Subscription – https://usingthefourconversations.com/manager-subscription – you’ll get information on how to give your people the survey and how to put the results to work.
So, instead of studying what makes your people tick, maybe it makes more sense to ask them about what’s happening at work that tends to compromise their productivity and effectiveness? They will tell you. Then you can work together to implement the recommended communication upgrades. Easy peasy.