Last night was the final class on “Leadership and Implementing Change”, and graduate students reported the most valuable things they learned. Their #1 tip – Make agreements, track agreements, and follow up on agreements.
Each student had done a semester-long project to define and implement a change in their workplace, applying the latest class lessons to the project every week. Their reports showed some changes were successful and some were not, what worked best, and what they needed to get better at doing.
The most popular idea was about agreements. If you don’t make agreements, they said, then you don’t have any clarity or certainty about what will happen or when it will be done. If you don’t track those agreements, you will forget about them and fail to follow up. And if you don’t follow up, you will “lose credibility”, as one student said. “People will think you don’t really care about whether anyone actually does what they promised to do,” she explained.
They also noticed they were not very skilled at creating agreements. One person said, “I am usually too casual about asking people to do things. I say “if you want to do this” or “maybe you could get that for me”, which isn’t a good request. And it doesn’t set up a good agreement.”
No clear agreements create unreliable results. “Without agreements, it’s a waste of everyone’s time,” another student said. “If you don’t care about making a change, don’t bother talking about it.”
Their recommendations: Start with a clear intention. Refine it in conversations with people who can assist you. Make solid agreements for people to take actions. Keep track and follow up on all promises. A useful recipe for implementing change.