A recent survey of workplace challenges listed one old favorite: Dealing with the “lazy people” in the workplace. These are the people who have clear assignments and do them fairly well, but never step outside their narrow boundaries.
Why this hasn’t been solved is a mystery to me, as it’s really pretty easy. There are 2 players here.
- First we have Miss Go-Getter, the person who sees other people working (or not working) and wonders why they never seem to take charge of anything.
- Then we have Miss Normal, the person who only does what she’s told and doesn’t speak up or raise her hand to take charge of anything.
Miss Go-Getter believes she is working harder and doing more than Miss Normal. She’s right about that, and she likes it that way – Go-Getters are organized to set goals, accomplish things, and be productive. She likes “owning” her work, and sometimes has difficulty delegating to others. Like the Little Red Hen, Miss Go-Getter likes to do it herself, get it right, and hope others follow her lead.
Miss Normal is not so bold, and maybe even a little unsure of her ability to do some tasks. So she watches others to learn the right steps, hesitates about speaking up, and doesn’t go beyond her assignments. She doesn’t think she’s lazy, just a little shy and uncertain but competent enough for the job.
Miss Go-Getter complains (to everyone), “Why does the boss let Miss N. get away with not doing much of anything around here. She has to be told what to do, then get micro-managed to do it. It’s like she’s only half an employee!”
Get over yourself, Miss Go-Getter. Here are three easy solutions:
- Proposal to the Boss: “I would like to mentor Miss N. to help her learn how to connect her work to the Service Department, and maybe have more confidence in herself and her ideas. Is that something you would consider?”
- Request to Miss N.: “Would you be willing to let me coach you to learn all the details about how this procedure works in every situation? It’s complex and involves several other departments. I have some experience with it that I’d be willing to pass along to you. I could start showing you the ropes next week – probably 2 hours a week for the rest of this month would do it. Does that sound like a good idea to you?
- Stop gossiping and complaining to other people in the workplace about Miss N. and practice being more professional and compassionate. Not everyone has your ambition and metabolism.
Pick one. Or two. Or all three. Thanks.