We did a survey of about 25 managers, and one of the biggest problems they reported was “Getting people motivated, keeping them motivated, and/or having them motivated in the right direction”.
Have you ever had anyone try to motivate you? Don’t you hate that? It’s more like a manipulation than any kind of inspiration or encouragement. This points to a failing of many managers: they don’t see themselves as responsible for keeping up the energy of the workplace. They have too many meetings that drag on too long, or they don’t “close out” assignments and projects on the due date, or they assume that everyone understands – and remembers – the goals and objectives of the department regardless of what has been going on in their lives.
Just because somebody isn’t doing what you want them to do doesn’t mean they aren’t “motivated”. There are probably about a dozen other things that are more likely:
- They are disorganized in managing their work and feel overwhelmed with mess and loose ends.
- They are not good at scheduling their tasks and commitments and feel “behind” all the time.
- They are already at their productive max and just wish you would stop asking them to do things.
None of those problems is going to be solved by “motivation”. People sometimes need assistance in getting a better grip on their workload by learning ways to be more productive –office tidiness and scheduling habits need an upgrade now and then.
We know a manager who has had good results holding an Office Cleanup Day once every quarter. He gets get everyone cleaning out their file drawers and email in-boxes, and has them make up a fresh “Do-Due List” of everything they really need to address within the next two weeks. He’s done it for the past 5quarters and claims everybody is more awake, interested, and productive than they used to be.
One other replacement for “motivation” is to make sure people are very clear about what they need to do, how soon it should be done, and why doing it would be more important than doing some of the other things on their desk. The What-When-Why rule of productive communication is usually a better strategy than trying to make someone “feel” a certain way, such as motivated, engaged, or committed. A straight request is: “Here’s What I want, When I want it, and Why it matters. Are you available to do that?”
Of course, it’s good to add some humanity to it by tailoring your request to whatever already-existing relationship you have. If you can connect on a more personal level, you won’t be mistaken for a robot – and it’s okay to dress your request up a little as long as you’re genuine about it. Just don’t fool yourself into thinking you can reach into my mind and “motivate” me.