I was recently asked by a manager in one of my classes what she could do to increase her credibility. I told “Keep a Due List and follow up on it.”
Most people have some form of a “To Do” list, which lets them know the things they have to do. But credibility and a reputation for effectiveness comes from what you deliver to others and what they deliver to you. When we know what we have due to others, and by when, we can better schedule the work we need to do in order to successfully deliver what is required. That is one reason we stress the importance of including “by when” in all performance conversations. Successful delivery to others increases their trust in us and enhances our credibility and reputation.
By the same token, when we keep a Due List of what other people owe us, and by when, it allows us to effectively follow up with them in a timely manner. Following up lets people know we really did want what we asked for and that it was important enough that we remembered both what we asked for and by when. As a result, our credibility increases. Following up also builds accountability as people come to learn that we will be back to have a closure conversation with them.
Credibility and accountability are built and a key to building them is to keep, and use, a “Due List”.