Closure conversations are one of the most powerful conversations you can use. I want to share an email from a former MBA student that illustrates just what impact a closure conversation can have. She writes:
I had to write to you and let you know I had the most incredible closure conversation today. Yesterday, I found out that apparently, our dog is on the “restricted dog breed” list for our apartment complex. I was given two options; get rid of the dog in 2 weeks, or move out by January 1st, and pay an additional $1,500 in lease buyout fees (our lease didn’t expire until June).
I decided I had nothing to lose and everything to gain, so I went this morning to talk with the property manager. I asked if she had some time to speak with me, which she did, and then I told her I had just a couple of questions for her first, and then I wanted to say a couple of things regarding the current situation. I acknowledged the issue, appreciated that she was simply abiding by the rules and regulations set forth by corporate, and apologized for my fault in the matter; not letting the office know when we got the dog, and failing to pay the fees that come as part of owning a pet on the premises. I offered to amend it, if I could; paying back fees due to the complex, even offering to pay a penalty, if they saw fit, for my negligence. I told her my request was to stay until the end of our lease in June, and keep the dog. The manager was very receptive to me, and promised to do what she could; she would state my case to coporate, but couldn’t promise me anything, as cases like mine in recent history had ultimately been forced to get rid of their pet or move.
I received a phone call an hour and a half later. Corporate agreed to let us stay until June, with the dog, pending no complaints from any of our neighbors. They gave us until June 30th to pay the back fees due as a result of having the dog since December of 2009.
I have always thought I understood closure conversations in theory; to actually have one, to put the elements into conscious practice…I understand it could have gone either way, but I do believe this conversation saved our dog and our home.
Thank you for teaching me something that is more than just an interesting concept. Have a great weekend
Pretty cool huh?