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I recently talked to Jeremy, a staff member whose organization is changing from one type of work structure to another. Prior to the change, each work unit in the organization made recommendations on how the allocation of work in their area, who should do the work, and the timelines that should apply. According to Jeremy, Continue reading Absence of Communication Undermines Reputation and Future Change 
Toxic Talk impacts workplace productivity. Complaining, blaming and gossiping damage relationships and impact productivity. Jeffrey offers ways to reduce its occurrence in your organization and convert it into a positive action.
The July 10 issue of Dilbert (shown below) provides an excellent example of two types of unproductive talk: gossip and complaining. Disparagingly talk about the work of others is gossip and contributes to animosity, bad feelings, and conflict. Complaining (also known as BMW = bitching, moaning, and whining) is a morale killer and contributes to Continue reading Unproductive Talk Is Toxic Did you know that there are two kinds of talk in an organization? One kind of talk is the kind that is needed to get things done. We call this “productive talk”. Productive talk is needed for people to know what they are working on and why, understand what they need to Continue reading Some Talk is Productive, Some is Unproductive Have you ever wanted to reduce, if not end, unproductive complaints? One way to do that is to implement a policy that people only complain to those who can do something about the complaint. Complaints are prevalent in organizations. People complain about the weather, about their work, about their coworkers, and about their boss(es). Although some Continue reading A Tip for Ending Complaints |
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