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Have you ever wanted to reduce, if not end, unproductive complaints? One way to do that is to implement a policy that people only complain to those who can do something about the complaint. Complaints are prevalent in organizations. People complain about the weather, about their work, about their coworkers, and about their boss(es). Although some Continue reading A Tip for Ending Complaints Don’t risk being held to account for things you don’t know about. Take the time to find out what people really expect you to do, and what they expect you to deliver. If they don’t tell you, ask. It’s part of getting and giving a good promise and is key to effective performance conversations. I Continue reading Good Promises Convert Expectations into Agreements When given a deadline you know you really cannot meet, propose an alternative you can meet – that’s called making a counteroffer. If you don’t counteroffer when you know something cannot be done, you’re setting up yourself and others for failure. What do you do when someone asks you to do something you know you can’t get Continue reading Make Counteroffers When Necessary |
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