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Managers undermine their integrity in following a “don’t tell them” strategy. The topic in my leading change class today was integrity and its impact on a leader’s ability to effect change. Integrity was defined as honoring your word and doing what you said you would do by when you said you would do it and if Continue reading Not Telling Them Undermines Integrity  Successful change depends on the use of the four conversations. I recently led an MBA course on Leading and Managing Change to a group of practicing managers in which they were required to produce an “impossible change” – one that was currently well beyond their position and capability to produce. In other words, they couldn’t Continue reading Successful Change Uses the Four Conversations This is from Laurie, even though it says the author is Jeffrey. I see why performance conversations are such a confront: saying publicly what I’ll do and by when would be fine if I was sure nobody was listening! So, I have created a timeline for getting my “management is missing” summaries – including solutions – out Continue reading Performance Conversation – Requests and Promises for Agreements Why is there such a high failure rate among projects? One reason is that there is a gap in the soft skills of project managers. Although project managers are well trained in the technical “hard” skills of risk assessment, project planning, etc., little attention is given to interpersonal or people skills – the so called Continue reading Missing Communication Skills Doom Projects Having authority can contribute to the very problems managers believe are solved by that authority. Why, because when managers have authority they don’t think they need to communicate as much. This is particularly true when managers confront threats to the successful completion of projects they are managing. Years of research indicates that managers who have authority Continue reading Does Authority Lead to Reduced Communication? All of us have failed to keep a promise we made to someone. It might have been we forgot to make a call, failed to get something done on time, or only did part of what we said we would. And even though we may have a good reason for breaking our promise, there are Continue reading What Happens When Promises Aren’t Kept? How do you get credibility when you don’t already have it, particularly when you are new to a group? One way is to use a closure conversation. One function of a closure conversation is to acknowledge the facts of a situation. In this case, it is used to let other people know that you know Continue reading Use A Closure Conversation to Gain Credibility Tiger Wood’s recently addressed the world to apologize for his marital infidelity. If you watched the apology, you could tell that it was not easy for him. He was clearly ill at ease, unsure of himself, nervous, and at times, upset. For someone who values his privacy, this was difficult. In terms of The Four Conversations, Continue reading Tiger’s Apology – A Complete Closure Conversation? Credibility is essential to being an effective leader. One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it. When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined Continue reading Want More Credibility? Own Up and Apologize |
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