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I recently talked to Jeremy, a staff member whose organization is changing from one type of work structure to another. Prior to the change, each work unit in the organization made recommendations on how the allocation of work in their area, who should do the work, and the timelines that should apply. According to Jeremy, Continue reading Absence of Communication Undermines Reputation and Future Change  To keep the support of their sponsors, black belts and other specialists will do well to manage the agreements they have with sponsors. The director of a lean management program recently approached me with a problem he was having with program sponsors prohibiting students from implementing their lean projects at work. According to the director, each Continue reading To Keep Sponsors, Keep the Agreement Influencing others – having an impact on their ideas, opinions, and actions – requires using different types of conversations and not recognizing this limits our effectiveness. I recently read an article in which the authors maintain that effective leadership requires influencing others and that leaders can influence those others through five different influence styles. The authors Continue reading Influence Requires Using Different Conversations Credibility is a key element in effective leadership and depends on the effective use of closure conversations. Most people realize that credibility is built by telling the truth. But credibility is also built by doing what you said you would do by when you said you would do it and when you don’t, acknowledging the Continue reading Leadership Credibility Depends on Closure Good working relationships are essential to getting work done and to a satisfying work place. But what can we do when relationships turn sour? You could have a closure conversation with the person. One of the managers in my Mastery in Execution class had a very poor working relationship with a woman at work and it Continue reading Closure Conversations Repair Relationships Closure conversations can be used at anytime, they don’t have to be used only at the end of a project or an accomplishment. Jason, a hospital administrator in a Columbus hospital, used a closure conversation at the beginning of his interviews for a new job at a different hospital to reduce anxiety and address an Continue reading Closure Conversation Helps Get Job Closure conversations are one of the most powerful conversations you can use. I want to share an email from a former MBA student that illustrates just what impact a closure conversation can have. She writes: Professor Ford, I had to write to you and let you know I had the most incredible closure conversation today. Yesterday, I Continue reading Closure Conversation Saves Dog and Home All of us have failed to keep a promise we made to someone. It might have been we forgot to make a call, failed to get something done on time, or only did part of what we said we would. And even though we may have a good reason for breaking our promise, there are Continue reading What Happens When Promises Aren’t Kept? How do you get credibility when you don’t already have it, particularly when you are new to a group? One way is to use a closure conversation. One function of a closure conversation is to acknowledge the facts of a situation. In this case, it is used to let other people know that you know Continue reading Use A Closure Conversation to Gain Credibility Tiger Wood’s recently addressed the world to apologize for his marital infidelity. If you watched the apology, you could tell that it was not easy for him. He was clearly ill at ease, unsure of himself, nervous, and at times, upset. For someone who values his privacy, this was difficult. In terms of The Four Conversations, Continue reading Tiger’s Apology – A Complete Closure Conversation? |
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