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To keep the support of their sponsors, black belts and other specialists will do well to manage the agreements they have with sponsors. The director of a lean management program recently approached me with a problem he was having with program sponsors prohibiting students from implementing their lean projects at work. According to the director, each Continue reading To Keep Sponsors, Keep the Agreement  Managers undermine their integrity in following a “don’t tell them” strategy. The topic in my leading change class today was integrity and its impact on a leader’s ability to effect change. Integrity was defined as honoring your word and doing what you said you would do by when you said you would do it and if Continue reading Not Telling Them Undermines Integrity Why is there such a high failure rate among projects? One reason is that there is a gap in the soft skills of project managers. Although project managers are well trained in the technical “hard” skills of risk assessment, project planning, etc., little attention is given to interpersonal or people skills – the so called Continue reading Missing Communication Skills Doom Projects Having authority can contribute to the very problems managers believe are solved by that authority. Why, because when managers have authority they don’t think they need to communicate as much. This is particularly true when managers confront threats to the successful completion of projects they are managing. Years of research indicates that managers who have authority Continue reading Does Authority Lead to Reduced Communication? How do you get credibility when you don’t already have it, particularly when you are new to a group? One way is to use a closure conversation. One function of a closure conversation is to acknowledge the facts of a situation. In this case, it is used to let other people know that you know Continue reading Use A Closure Conversation to Gain Credibility Credibility is essential to being an effective leader. One of the most powerful ways to build credibility is to own up to something that didn’t work and apologize for it. When Ed Koch was mayor of New York, he was concerned about the number of accidents resulting from bikers darting in and out of traffic. Determined Continue reading Want More Credibility? Own Up and Apologize |
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