Entries by Laurie Ford

What You Want & By When: Managers, Leaders, and Schedules

One manager in a recent MBA class was provoked by a discussion about the importance of using schedules, and offered her opinion on the difference between leaders and managers. “I want to be a leader,” she said, “not a manager. What does scheduling have to do with leadership?” Good question, actually. We were talking about […]

What is a “Needs Assessment”?

Almost every HR initiative begins with a Needs Assessment. One HR training specialist announced to a group of manufacturing Operations Managers, “Our most important deliverable to you is the Needs Assessment.” The Operations Managers hooted. “We don’t need your needs assessment! We just need you to train our operators to use the equipment without breaking […]