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Have you ever wanted to reduce, if not end, unproductive complaints? One way to do that is to implement a policy that people only complain to those who can do something about the complaint. Complaints are prevalent in organizations. People complain about the weather, about their work, about their coworkers, and about their boss(es). Although some Continue reading A Tip for Ending Complaints How do you get credibility when you don’t already have it, particularly when you are new to a group? One way is to use a closure conversation. One function of a closure conversation is to acknowledge the facts of a situation. In this case, it is used to let other people know that you know Continue reading Use A Closure Conversation to Gain Credibility |
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